1. Our 30-day money-back guarantee
We want you to learn with confidence. If a paid course is not right for you, you can ask for a full refund within 30 days of the purchase date, no questions asked, as long as the request meets the conditions below.
This policy forms part of our Terms of Use and does not affect any rights you have under the Consumer Protection Act, 2019.
2. Who is eligible
A course purchase is eligible for a full refund when:
- The request is made within 30 days of the purchase date shown on your invoice.
- You have completed less than 50% of the course content.
- A certificate of completion has not been issued for the course.
- Your account is in good standing and has not been suspended for breaking our Terms.
If you bought a course in a bundle, the refund is calculated on the price paid for that course within the bundle.
3. Subscriptions (andorp Pro)
- Yearly plans: full refund if you cancel within 30 days of your first payment. Renewals can be refunded within 7 days of the renewal date if you have not used the subscription since it renewed.
- Monthly plans: you can cancel at any time and keep access until the end of the month you paid for. Partial months are not refunded, except for your very first payment if you cancel within 7 days.
4. What is not refundable
- Purchases made more than 30 days ago.
- Free courses and previews (no payment is taken).
- Live cohort programmes and one-to-one mentoring after the first session has taken place. Their specific terms are shown before you buy.
- Gift codes that have already been redeemed. Unredeemed codes can be refunded to the buyer within 30 days.
- Amounts paid with promotional credit, which are returned as credit rather than money.
- Repeated refund requests that suggest the guarantee is being misused. We may decline these and will explain why.
5. How to request a refund
- Go to Dashboard → My Courses, open the course menu and choose Request refund.
- Tell us briefly why the course did not work for you. This is optional but helps us improve.
- You will receive an email confirmation with a request number immediately.
Can't access your dashboard? Email support@andorp.com with your order ID and the email address on your account, or use our contact form. We review requests within 2 business days.
6. When you will receive your money
Approved refunds are always returned to the original payment method. Once we have processed the refund, the time it takes to reach you depends on your bank or payment provider:
| Payment method | Typical time after approval |
|---|---|
| UPI and wallets | 1–3 business days |
| Debit and credit cards (India) | 5–7 business days |
| Net banking | 5–7 business days |
| International cards | 7–10 business days |
| Bank transfer (team invoices) | 7–10 business days |
When a refund is approved, your access to that course ends and any course progress is kept in case you buy it again later.
7. Failed, duplicate or incorrect payments
If money was debited but your order did not complete, your bank will normally reverse it automatically within 5–7 working days. If you were charged twice for the same course, or the amount does not match the price shown at checkout, contact us with the transaction reference and we will refund the difference in full, regardless of the 30-day window.
8. Business and team purchases
Team plans purchased through andorp for Business are covered by the order form or agreement signed with your organisation. Unused seats can usually be credited at renewal. Please contact your account manager or partners@andorp.com.
9. Changes to this policy
We may update this policy from time to time. Changes apply only to purchases made after the updated policy is published; your purchase is always covered by the version in force on the day you bought it.