Question 1

How do andorp courses work?

Accepted Answer

Each course is a sequence of short video lessons, readings, quizzes and hands-on projects. Learn at your own pace on any device, track your progress in your dashboard and ask questions in each lesson's discussion.

Question 2

Do I get a certificate?

Accepted Answer

Yes. Every course includes a verifiable andorp certificate of completion once you finish all lessons and the final assessment or project. Each certificate has a unique ID and verification link you can add to LinkedIn.

Question 3

Is there lifetime access?

Accepted Answer

Yes. Once you enrol in a paid course you can access it for as long as andorp operates, including all future updates to that course.

Question 4

Can I get a refund?

Accepted Answer

Paid courses have a 30-day money-back guarantee. If a course is not right for you, request a refund from your dashboard within 30 days of purchase.

Question 5

Are there placement opportunities?

Accepted Answer

Learners on career paths get resume reviews, mock interviews and access to job opportunities shared by our hiring network. We help you prepare and get noticed; we do not guarantee placement.

Question 6

Do I need prior experience?

Accepted Answer

Each course lists its requirements. Beginner courses assume no prior experience and start from the very first step.

Question 7

Can I learn on my phone?

Accepted Answer

Yes. andorp works in any modern browser on desktop, tablet and mobile. Offline downloads are coming with the andorp mobile apps.

Question 8

Which payment methods do you accept?

Accepted Answer

UPI, debit and credit cards, net banking and popular wallets in India, plus international cards. Payments are processed by a secure payment partner.

Question 9

How do I reset my password?

Accepted Answer

Choose “Forgot password” on the log in page and enter your email. We will send you a secure link to set a new password.

Question 10

Do you offer team plans?

Accepted Answer

Yes. andorp for Business gives teams access to the full library, custom learning paths, analytics and single sign-on. Talk to our team for a demo.

Question 11

Can employers verify my certificate?

Accepted Answer

Yes. Anyone can verify a certificate by its ID on the andorp verification page.

Question 12

Can I change the email on my account?

Accepted Answer

Yes. Go to Dashboard → Settings, update your email and save. We will ask you to confirm the new address.

Question 13

I didn't receive my verification or password reset email. What should I do?

Accepted Answer

Emails usually arrive within two minutes. Check your spam or promotions folder and search for “andorp”. If it still has not arrived, request a new link from the log in page or write to support@andorp.com from the address on your account.

Question 14

How do I delete my andorp account?

Accepted Answer

Go to Dashboard → Settings → Account and choose “Delete account”. We will ask you to confirm by email. Deleting your account removes your progress and certificates permanently, so download any certificates you want to keep first.

Question 15

How long does a refund take?

Accepted Answer

Once approved, refunds are sent to your original payment method within 5–7 business days. UPI and wallet refunds are often faster; card refunds can take one extra billing cycle to appear on your statement.

Question 16

My payment failed but money was debited from my account.

Accepted Answer

This is usually a temporary hold by your bank. If the order did not complete, the amount is reversed automatically within 5–7 working days. If it has not returned after that, contact support with the transaction reference and we will chase it with our payment partner.

Question 17

Can I get a GST invoice for my purchase?

Accepted Answer

Yes. A GST-compliant invoice is emailed with every purchase. To add your GSTIN or business name, update your billing details before checkout or ask support to reissue the invoice within the same financial year.

Question 18

What happens if a course I bought is retired?

Accepted Answer

You keep access to every course you have paid for, even after it is removed from the catalogue. Retired courses stop receiving updates, and we will suggest a newer course on the same topic.

Question 19

How do I ask a question about a lesson?

Accepted Answer

Open the lesson and use the Discussion tab under the video. Instructors and teaching assistants answer most questions within one business day, and other learners often reply sooner.

Question 20

My name is wrong on my certificate. Can I fix it?

Accepted Answer

Yes. Update your full name in Dashboard → Profile, then open the certificate and choose “Reissue”. The certificate ID stays the same, so any links you have already shared keep working.

Question 21

When is my certificate issued?

Accepted Answer

Certificates are issued instantly when you complete every required lesson and pass the final assessment or project. You will find them in Dashboard → Certificates and in your email.

Question 22

Can my company pay by invoice?

Accepted Answer

Yes. Teams with 10 or more seats can pay annually by bank transfer against a GST invoice. Ask our sales team for a quote and purchase order details.

Question 23

How do I add or remove seats on a team plan?

Accepted Answer

Team admins can invite or remove members from the admin console at any time. Added seats are billed pro rata; removed seats are credited against your next renewal.

Question 24

How do I book a mock interview?

Accepted Answer

Learners on andorp Pro or a career path can book mock interviews from the Career section of the dashboard. Pick a role and a time slot, and you will receive written feedback within 48 hours of the session.

How can we help you today?

Browse by topic

Frequently asked questions

Talk to a real person

Live chat

Email support

Contact form

Response times

Platform status